FAQs
PRODUCTS
Why powder?
The better question is actually...Why Anything Else? Traditional shampoos, conditioners and treatments are diluted with water and filled with unnecessary fillers and ingredients, many of which serve no purpose, and some of which can actually damage your hair and skin! Plus, why are we shipping heavy water when we all have water in the shower? Why sacrifice the product and the planet? You bring the water, we'll bring the pure, undiluted professional grade formulations.
How do I use Small Wonder?
Our complex formulations are NOT complex to use. Simply wet your hair as you usually would, dispense the desired amount of powder onto your wet hands, and activate by rubbing your hands together. The science takes over, and the transformation feels like magic every time.
Can I use Small Wonder products on my color-treated hair?
Absolutely, Small Wonder is not only completely safe for color-treated hair, but actually enhances it. All of our products are 100% free of color-stripping fillers, including sulfates and parabens. And, our proprietary compound, SHINE37, was formulated to return softness and shine to your damaged hair.
Are Small Wonder's products sulfate free and paraben free?
Yes, all of our products are sulfate and paraben-free! In fact, not only are we sulfate and paraben-free, but meet and exceed the requirements necessary to pass the Sephora Clean test, the Ulta Made Without test and the Credo Clean Standard Dirty List.
Do you test your products on animals?
Never! We love our furry friends and never test our products on any animal. Maybe a powder dog shampoo is even in our future?! (Although admittedly...we don't know any dogs who demand salon-grade beauty products).
We are fully certified by Leaping Bunny.
What fragrance is in the Small Wonder Signature Shampoo?
Our Signature scent is a blend of amalfi lemons, calabrian bergamot, casblanca lillies and sea moss. Imagine lemons and cedarwood meet at a spa. This scent is meant to transport you from your daily routine to a truly luxurious vacation without being overwhelming.
Where is Small Wonder's shampoo powder made?
Small Wonder sources the highest quality and most innovative ingredients from across the globe, and formulates all of our powders in sunny California. Manufactured by one of the best powder manufacturers in the world, this company actually makes many of your favorite luxury cosmetics. (It is a lot of fun to be in their lab!)
What is the shelf life of Small Wonder's products?
Our powders don't have expiration dates, but for optimal results it's recommended you use within 24 months of purchase. Performance may degrade if powders are exposed to extreme conditions, and premature introduction to water may render the powder unusable.
How long does a full size (2.5 oz) bottle last?
Our full size bottles (2.5 ounces) and refills (2.4 ounces) are tiny, but mighty. Those tiny bottles produce the same number of washes as a traditional 9oz bottle of goop, typically ~50-60 washes. This will vary depending on the quantity of your hair and texture.
SUSTAINABILITY
How does Small Wonder help me reduce my carbon footprint?
Small Wonder focuses on reducing our overall carbon footprint from beginning to end. We formulate our products using sustainable raw materials, we eliminate single-use plastic in our packaging, and we use fully recycled material in our shipping boxes. No double boxing. Algae Ink on the boxes (this takes methane out of the environment). Compostable or recyclable pouches. And the most important aspect is we are refillable. Use our Wonder Bottle forever and ever. Check out our page on sustainability here.
How do I recycle?
We have made this easy and fun! You can recycle the cardboard box that we shipped Small Wonder in your cardboard recycling bin. Same with the fun filler (the curly stuff that looks like paper hair!).
Our Refills can be buried in your backyard or thrown into cardboard recycling -- it's up to you! These beautiful tubes will break down in your soil (unless your dog decides to dig...).
If you need to recycle your Wonder Bottle (you can use it forever, by the way), make sure to unscrew the canister and throw that in your aluminum recycling bin.
Is your packaging compostable?
Yes! Some of our materials are compostable. And all of our shipping materials are recyclable. If you choose, the Refills can go right into your backyard soil...truly waste free.
ORDERS, SHIPPING & RETURNS
How can I check my order status?
You can check your order status any time after placing your order by clicking the link shared with you in your order confirmation email. If you have any other questions or concerns, or can't find that email, contact us at hello@smallwonder.world!
Can I modify or cancel my order?
Unfortunately (but also fortunately) orders are sent to fulfillment almost immediately after they are placed, so it is usually difficult to cancel or modify. Please reach out to hello@smallwonder.world, and we'll make sure to help you!
Which forms of payment does Small Wonder accept?
We accept all major credit cards, as well as PayPal.
Where does Small Wonder ship?
Today we ship to all 50 U.S. States and Puerto Rico. If you're outside of our shipping area, rest assured that we're working on expanding to your country. Email us and tell us which country you are in and what product you are interested in: hello@smallwonder.world.
Where's my order?
You can check your order status any time! Click the link that we shared with you in your order confirmation email. Can't find that email? No problem! Just contact us at hello@smallwonder.world and we'll help!
How long does it take for my order to arrive?
If you selected Standard Shipping, your order will typically arrive within 3-5 business days. Orders are processed within 1-2 days of being placed. Once your order leaves the warehouse, you will be notified with a tracking link. Please note that orders placed during the weekend are processed the following Monday.
What is your 100% satisfaction gaurantee?
If you try any of our products for 30 days and don’t love it, we will refund your order. 100%.
What is your return policy?
We're 100% committed to you loving your experience with Small Wonder. If, for some reason, you don't, we'll make it right. If you try any of our products for 30 days and don’t love them, we will refund your order. 100%.