Refund policy

Our guarantee to you: if you don’t love it, we’ll 100% refund your product. 

We have a 60-day return policy, which means you have 60 days after ordering your item to request a return. Unfortunately, we cannot accept returns on gift cards. 

To start a return, you can contact us at hello@smallwonder.world. Please note that returns will need to be sent to the following address: 

Small Wonder
301 W Grand Ave #357
Chicago, IL 60654

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hello@smallwonder.world.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right asap!

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Note, shipping fees cannot be refunded. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at stephanie@smallwonder.world.

 

Questions about subscriptions or auto-refill?  Please find details here!